Get started with Trek and E-Commerce

Take your business to the next level by learning how to integrate Trek products into your e-commerce platform.

Written By Ascend knowledge base (Administrator)

Updated at August 7th, 2023

Table of Contents

Take your business to the next level by learning how to integrate Trek products into your e-commerce platform. See the Get started with Locally integration article for details on setting up this service.


  • Brand e-commerce (click and collect) - Customers use the “add to cart” button on to order products from Trek's warehouse. If the customer ordered a bike, it will then be shipped to the dealer of the customer’s choice. That dealer will build and deliver the bike (if applicable) and receive a commission from Trek for the products. These transactions do NOT connect directly with Ascend.  Visit Trek eCommerce Integration (non-Locally) to see how to record them in your Ascend system.
  • Locally - Locally shares a dealers’ available in-store inventory to consumers. With Locally, the customer is transacting directly with the dealer, even when the order starts on


Q: How do I display my product availability on
A: Product availability uses the Locally inventory and pricing feed. For more details, see the Send inventory & pricing information to Locally article.
Note: Be sure to read Trek’s General Internet Sales Policy (GISP) and sign/return the internet rider to ensure you’re approved.

Q: How do I account for Trek e-commerce sales?
A: Sales from use the Locally platform. See the Process eCommerce sales article for details. 

Q: How do I handle Trek e-commerce returns or exchanges?
A: If the order was reserved and paid in store (ROPIS), simply process the return (see Complete a return article) or exchange the item (see Exchange a product for a customer article) as normal. If the order was fully paid online (BOPIS), check out the Return a purchase made via Locally article for more information. 

Q: How do I account for service commission payments?
A: All sales from are processed through Locally using your stock levels. All payments (minus sales tax) will deposit to your account. For Brand e-commerce (click and collect), follow the instructions here: Trek eCommerce Integration (non-Locally).

Q: Are customer bikes automatically registered for Trek Care?
A: Bike registration for Trek e-commerce/Locally orders follow the same process as those bought in store. For details, see the Register bikes with Trek during transactions article.  

Q: How do I complete Product Setup for Brand e-commerce (click and collect)?
A: Follow the instructions at Trek eCommerce Integration (non-Locally)