Shopify integration with Ascend | Beta now open
To learn more or get started, contact the Ascend Business Development Team at sales@ascendrms.com.
Getting started
Shopify simplifies the process of starting, running, and growing an e-commerce business. Create a customizable online store, accept secure payments, and leverage built-in marketing tools — all while seamlessly syncing your inventory and sales across both platforms.
With Shopify Integration on Ascend, you’ll stay on top of your stock and gain clear, easy-to-read reports that capture sales both online and in-store.
- Create a Shopify account. Article: Create a Shopify Account.
- Set up your Shopify Store and Locations. Shopify Article: Getting set up to start selling.
- Note: Multi-store retailers can have multiple Shopify Stores and Locations.
- Set up Ascend and Shopify integration through Ascend HQ. Article: eCommerce - Set up Ascend and Shopify Integration.
- Ensure products are set up correctly between Ascend and Shopify. Article: eCommerce - Product Verification and Creation between Ascend and Shopify
- Process Sales made through Shopify. Article: eCommerce - Process Shopify Sales.
- Process Returns through Shopify. Article: eCommerce - Process Shopify Returns.
Note: Product images and descriptions are not included in the integration.
FAQ
General Questions
Q: What’s the best way to contact Shopify?
A: Use the Shopify Help Center to find answers or contact support directly.
Q: Do product images and descriptions sync automatically from Ascend?
A: No. The integration does not include product images or descriptions.
Location Management
Q: Can I set up multiple locations for in-store pickup or delivery?
A: Yes, but only one location can be selected by the customer at checkout.
Q: Can I have a location in Shopify that’s not set up in Ascend?
A: No. A 1:1 relationship between Shopify and Ascend locations is required for sales data to sync correctly.
Q: Can customers purchase products from multiple locations and pick them up at one?
A: Yes. There are two options:
Option 1: Set up products with multiple locations and enable “Continue selling when out of stock” in Shopify.
⚠️ This can lead to overselling and requires customers to pay attention to availability by location.
Option 2: Use transfer locations. For stores with in-store pickup enabled, you can configure one location to sell inventory from another via transfers in Ascend.
🔁 These require manual in-store transfers between locations.
Q: Can I set up multiple shipping locations?
A: No. Only a single shipping location is supported. During checkout, if a product marked for shipping is unavailable at the selected location, the customer will be prompted to choose a different delivery method or location.
Product Syncing & Variants
Q: Do product SKUs need to match between Ascend and Shopify?
A: Yes. SKU matching is case-sensitive. Ascend uses uppercase SKUs, so Shopify SKUs must also be uppercase.
Q: Can I use bundled products in Shopify?
A: No. Products set up as bundles—especially via third-party apps—may not sync properly and could cause errors.
Q: Which product statuses sync from Shopify to Ascend?
A: Only Active products sync. Products in Draft or Archived status are skipped.
Q: Can I create and manage product variants in Shopify?
A: Yes, but they must be created manually.
Q: How many variants can I attach to a product?
A: Up to 50 variants per product are supported due to technical limitations in the integration.
Q: Which price appears on the website if I have multiple locations?
A: The price displayed will be from the location that last updated it.
Inventory Syncing
Q: Do I need to schedule the initial inventory upload from Ascend?
A: No. Once integration is complete, your initial product inventory and pricing will upload automatically.
Q: What is a Delta Sync?
A: A Delta Sync is a background sync that pushes recent inventory changes from Ascend to Shopify every 15 minutes.
Includes: Receiving, Sales, and Inventory Adjustments.
Q: Is there a nightly sync?
A: Yes. A Bulk Update occurs every night at 12:05 AM, syncing all inventory and pricing data.
Additional Resources
Shopify
Click here to access the Shopify Help Center.
KB25-025