Shopify - Get Started with Integration

Written By Kristina Florin (Collaborator)

Updated at October 7th, 2025

Shopify integration with Ascend | Beta now open

To learn more or get started, contact the Ascend Business Development Team at sales@ascendrms.com.

 

Getting started

Shopify simplifies the process of starting, running, and growing an e-commerce business. Create a customizable online store, accept secure payments, and leverage built-in marketing tools — all while seamlessly syncing your inventory and sales across both platforms. 

With Shopify Integration on Ascend, you’ll stay on top of your stock and gain clear, easy-to-read reports that capture sales both online and in-store.

  1. Create a Shopify account. Article: Create a Shopify Account.
  2. Set up your Shopify Store and Locations. Shopify Article: Getting set up to start selling.
    1. Note: Multi-store retailers can have multiple Shopify Stores and Locations.
  3. Set up Ascend and Shopify integration through Ascend HQ. Article: eCommerce - Set up Ascend and Shopify Integration.
  4. Ensure products are set up correctly between Ascend and Shopify. Article: eCommerce - Product Verification and Creation between Ascend and Shopify
  5. Process Sales made through Shopify. Article: eCommerce - Process Shopify Sales.
  6. Process Returns through Shopify. Article: eCommerce - Process Shopify Returns.

Note: Product images and descriptions are not included in the integration.

 

FAQ

General Questions

Q: What’s the best way to contact Shopify?
A: Use the Shopify Help Center to find answers or contact support directly.

Q: Do product images and descriptions sync automatically from Ascend?
A: No. The integration does not include product images or descriptions.


Location Management

Q: Can I set up multiple locations for in-store pickup or delivery?
A: Yes, but only one location can be selected by the customer at checkout.

Q: Can I have a location in Shopify that’s not set up in Ascend?
A: No. A 1:1 relationship between Shopify and Ascend locations is required for sales data to sync correctly.

Q: Can customers purchase products from multiple locations and pick them up at one?
A: Yes. There are two options:

Option 1: Set up products with multiple locations and enable “Continue selling when out of stock” in Shopify.
⚠️ This can lead to overselling and requires customers to pay attention to availability by location.

Option 2: Use transfer locations. For stores with in-store pickup enabled, you can configure one location to sell inventory from another via transfers in Ascend.
🔁 These require manual in-store transfers between locations.

Q: Can I set up multiple shipping locations?
A: No. Only a single shipping location is supported. During checkout, if a product marked for shipping is unavailable at the selected location, the customer will be prompted to choose a different delivery method or location.


Product Syncing & Variants

Q: Do product SKUs need to match between Ascend and Shopify?
A: Yes. SKU matching is case-sensitive. Ascend uses uppercase SKUs, so Shopify SKUs must also be uppercase.

Q: Can I use bundled products in Shopify?
A: No. Products set up as bundles—especially via third-party apps—may not sync properly and could cause errors.

Q: Which product statuses sync from Shopify to Ascend?
A: Only Active products sync. Products in Draft or Archived status are skipped.

Q: Can I create and manage product variants in Shopify?
A: Yes, but they must be created manually.

Q: How many variants can I attach to a product?
A: Up to 50 variants per product are supported due to technical limitations in the integration.

Q: Which price appears on the website if I have multiple locations?
A: The price displayed will be from the location that last updated it.


Inventory Syncing

Q: Do I need to schedule the initial inventory upload from Ascend?
A: No. Once integration is complete, your initial product inventory and pricing will upload automatically.

Q: What is a Delta Sync?
A: A Delta Sync is a background sync that pushes recent inventory changes from Ascend to Shopify every 15 minutes.
Includes: Receiving, Sales, and Inventory Adjustments.

Q: Is there a nightly sync?
A: Yes. A Bulk Update occurs every night at 12:05 AM, syncing all inventory and pricing data.

 

Additional Resources

Shopify

Click here to access the Shopify Help Center.

 

KB25-025