Shopify integration with Ascend | Beta now open
To learn more or get started, contact the Ascend Business Development Team at sales@ascendrms.com.
Getting started
Shopify simplifies the process of starting, running, and growing an e-commerce business. Create a customizable online store, accept secure payments, and leverage built-in marketing tools — all while seamlessly syncing your inventory and sales across both platforms.
With Shopify Integration on Ascend, you’ll stay on top of your stock and gain clear, easy-to-read reports that capture sales both online and in-store.
- Create a Shopify account. Article: Create a Shopify Account.
- Set up your Shopify Store and Locations. Shopify Article: Getting set up to start selling.
- Note: Multi-store retailers can have multiple Shopify Stores and Locations.
- Work with Ascend Business Development team to complete the front/backend integration between Ascend and Shopify. Article: eCommerce - Set up Ascend and Shopify Integration.
- Ensure products are set up correctly between Ascend and Shopify. Article: eCommerce - Product Verification and Creation between Ascend and Shopify
- Process Sales made through Shopify. Article: eCommerce - Process Shopify Sales.
- Process Returns through Shopify. Article: eCommerce - Process Shopify Returns.
There is No Automated Product Creation between Ascend and Shopify
There is no automated product creation between Ascend and Shopify. You will be responsible for creating products manually in Shopify. Product images and descriptions are not included in the integration.
FAQ
General Questions
| What’s the best way to contact Shopify? | Use the Shopify Help Center to find answers or contact support directly. |
| Will Ascend automatically create products in Shopify? | No. Product creation in Shopify is not part of the integration and is your responsibility. A helpful report in Ascend HQ is available to assist with your initial product import. |
| Will Ascend upload product photos, extended descriptions, or other media? | No. Photos, descriptions, and other content is not part of the integration and must be added directly in Shopify. |
| Does the Ascend and Shopify integration support any third party integrators? | No. Our integration is between Ascend and Shopify. We do not do any testing with any additional third party integrators. |
Location Management
| Can I set up multiple locations for in-store pickup or delivery? | Yes, but only one location can be selected by the customer at checkout. |
| Can I have a location in Shopify that’s not set up in Ascend? | No. A 1:1 relationship between Shopify and Ascend locations is required for sales data to sync correctly. |
| Can customers purchase products from multiple locations and pick them up at one? |
Yes. There are two options:
|
| Can I set up multiple shipping locations? | No. Only a single shipping location is supported. During checkout, if a product marked for shipping is unavailable at the selected location, the customer will be prompted to choose a different delivery method or location. |
Product Syncing & Variants
| Do product SKUs need to match between Ascend and Shopify? | Yes. SKU matching is case-sensitive. Ascend uses uppercase SKUs, so Shopify SKUs must also be uppercase. |
| Can I use bundled products in Shopify? | No. Products set up as bundles—especially via third-party apps—may not sync properly and could cause errors. |
| Which product statuses sync from Shopify to Ascend? | Only Active products sync. Products in Draft or Archived status are skipped. |
| Can I create and manage product variants in Shopify? | Yes, but they must be created manually. |
| How many variants can I attach to a product? | 50 variants per model. This limit exists due to integration constraints between Ascend’s data model and Shopify’s API, along with performance and complexity considerations. |
| Which price appears on the website if I have multiple locations? | The price displayed will be from the location that last updated it. |
| Will my promotions appears in Ascend appear on Shopify? | Your sale pricing will, but Ascend will not create a promotion for you in Shopify. You would need to create a Sale Collection manually on Shopify. |
Inventory Syncing
| Do I need to schedule the initial inventory upload from Ascend? | No. Once integration is complete, your initial product inventory and pricing will upload automatically. |
| What is a Delta Sync? | A Delta Sync is a background sync that pushes recent inventory changes from Ascend to Shopify every 15 minutes. Includes: Receiving, Sales, and Inventory Adjustments. |
| Is there a nightly sync? | Yes. A Bulk Update occurs every night at 12:05 AM, syncing all inventory and pricing data. |
Additional Resources
Shopify
- What is Shopify and How Does it Work?
- Intro to Shopify
- Accessing Shopify Admin
- Manage Products
- Create a Sale Collection
Click here to access the Shopify Help Center.
KB25-025