I forgot my password for Ascend

Written By Ascend knowledge base (Administrator)

Updated at February 2nd, 2023

Table of Contents

Your password to the Ascend software is encrypted, so we cannot look it up.

However, your manager or administrator (usually the owner) can change your password for you.

How to update a password

A user with the permission Users - Add, Edit, Remove can change a user's password.

  1. Select the Database Explorer icon from the Ascend desktop.
  2. Select Users in the left.
  3. Double-click the user you'd like to edit.
  4. Type a new password for the user in the Password field.
  5. Retype the password in the Confirm Password field.
    Screenshot of Edit User window with Password and Confirm Password boxes highlighted
  6. Select Save.

That user can now log in using the new password.


In the permissions area of a User profile, there are a few permission templates you can use. The Administrator template is the only user permissions template with the Users - Add, Edit, Remove permission. However, you can create custom permissions by checking or unchecking individual boxes.