Red Barn Refresh is Trek’s all-new certified pre-owned bike program exclusively for Trek branded bikes in the United States. Use this article to learn how to participate using Ascend. 

How to Determine Eligibility for RBR Trade-In 

• All bikes must be / have / include: 
  • Trek brand (no other brands under the Trek umbrella) with a valuation greater than $149. 
    • Acoustic Bikes: Within 10 model years old. 
    • E-Bikes: Within 2 model years old. 
  • Serial # is in-tact and not tampered with in any way. 
    • eTap / Di2 / eBikes - must ship with all batteries, cables, and charger devices. 
  • Project One bikes and any Trek with upgraded components to be valued via Custom Quote.
    • Custom Quote process can take up to 2 business days to return a valuation. 
• At time of trade-in, customers must: 
  • Present a valid state ID or passport. 
  • Complete the RBR WI Property Transaction Record Form. 
  • Use trade-in credit on the same day it is accepted. 
  • If credit remains within a trade-in transaction, the value must transfer to a gift card. 

Red Barn Scorecard Process 

1. Navigate to the Bicycle Blue Book Partner Portal https://www.bicyclebluebook.com/login-register; login using the store’s credentials. 
2. From your Dashboard: Create a New Scorecard > Red Barn Quote. Brand must be Trek. 
   
   
   1. Input the correct Product Family, Year and Model by scanning the Serial # at trekbikes.com B2B > Retailer Services > Tech and Warranty: Trek Tech. 
   2. Confirm bike details summary matches B2B model component specs.
      
      
       
3. Select Condition – Values will be offered for any condition the bike may be in: 
   1. Perform a thorough assessment of cosmetic and mechanical conditions using BBITS.
      1. During assessment, search the Serial # on BikeIndex.org to ensure it hasn’t been reported stolen. If yes – note of the date / time of visit, Serial #, and customer contact. 
      2. Advise the customer we cannot evaluate or offer a trade-in until they have updated their Bike Index Report to “recovered”. 
   2. Ensure the bicycle is clean and select the appropriate condition: 
      1. EXCELLENT = Showroom condition; near brand new. 
      2. VERY GOOD = Professionally maintained; 1-2 minor blemishes, like-new components. 
      3. GOOD = Noticeable cosmetic blemishes; worn-but-working mechanical components. 
      4. FAIR = Cosmetic and mechanical defects; repairs required. 
4. Select Modifications and Input Size. Ask the customer if the wheels or drivetrain have been modified from original specs. If NO modifications, leave “none” selected. 
   1. If YES, select upgraded or downgraded for the related component to receive a conditional value: 
      1. Anything $150 and up is for the customer to consider. 
      2. Anything below $150 should be Declined by the Guide (*go to the last page from here).
         
         
          
5. Accepted Trade-In: Congratulate your customer and continue to Summary.
   1. ALL Owner Details fields are required. Then, confirm Shop Details. 
      1. Upon completion, Return to Partner Portal (top menu). Scorecard MUST match Ascend customer. Make note of Scorecard ID to enter in Business Transaction # field at next step.
         
   2. Now, the customer MUST also complete the separate WI Property Transaction Record Form. 
      1. This form is required for each Red Barn Trade-In bike.
      2. Print for customer signature.
   3. Move the trade-in bike to a predetermined back of house space to prepare for shipment. 
      1. Use painters' tape to affix the printed WI Property Transaction Record Form around the bike top-tube. This legal document is required and MUST be included with the bike when shipped.

Ascend Process 

Help the customer purchase their new bike using their trade-in value. 

1. Ascend Transaction Comments – Note the Red Barn Scorecard ID: 
   1. Enter the Scorecard ID and trade-in context in the comments for ease of reference / support. 
      1. Find this via Partner Portal: Trade In > Scorecard History > Dropdown- Licensing. 
         
   2. Select Trade-In to apply BBB value before applying any other payments. 
      1. NOTE: If multiple trade-in bikes occur on one transaction, trade-in credit MUST be applied separately per bike – do not combine trade-in values into one Trade-In payment. 
         
   3. Enter the EXACT value from RBR Scorecard and Save. 
      
      
      
      1. Add the trade-in to inventory following the normal process in this article: Process a trade-in payment 
2. Collect Additional Payments – Complete the Ascend transaction normally from here. 

B2B & Bike Preparation

Trade-ins must be shipped within 7 days of the customer accepting the value. 

1. Remove All Accessories – Pedals, computers, sensors, bottle cages, etc. Anything not part of the trade-in value should be returned to the customer or removed for donation prior to bike photos.
   1. Any / all reflectors, reflector mounts, and hardware are requested, if still with the bike.
2. Enter B2B Claim – since Trek is purchasing this bike from the customer through your store, you MUST submit a B2B Claim to receive the Red Barn Refresh credit for the trade-in value.
   1. Retailer Services > Tech and Warranty > Service / Warranty Claim > Return for Credit
      1. Select Issue Type: Non-Warranty Claims > Red Barn Refresh
         1. B2B Claim Notes: Must include the Trade-in Value.
      2. Attach Receipt – This is the Sale Transaction PDF for the new bike with the trade-in value reflected. Original bike proof of purchase is NOT required – only the new sale.
   2. Print the Dealer Return Doc. This form is e-mailed to you by Warranty, after submitting the Claim.
   3. Use painters' tape to affix the following around the bike top-tube before sealing the box:
      1. RBR – WI Property Transaction Record
      2. Bicycle Blue Book – Scorecard Summary Page
      3. The top is required to be taped to the outside of the box, near the shipping label.
         
      4. B2B Claim – Dealer Return Form (lower). 
         
3. Prepare the Bike for Shipping – ** Ensure all forms (Step 2.c.) are attached to the bike top-tube. **
   1. Video refresher: Trek University Module: Box and Ship a Bike
   2. Trade-in bikes MUST ship within 7 days of the customer accepting the value.
4. Create a shipping label with your store's preferred carrier.
   1. Send all scenarios for model year exception to RedBarn@trekbikes.com
5. Reminder: If the bike was added to Ascend’s inventory with the trade-in payment, remember to remove it from inventory when it is sent back to Trek.