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If a customer is returning an item and not getting a new product, follow the instructions for a Return in Ascend: Complete...
November 10th, 2022 5720 views 0 likes
Along with inventory control, sales are the backbone of your business. This guide walks your cashiers through the common processes...
November 10th, 2022 4860 views 0 likes
Trek’s Project One program allows customers to customize their bike with the components and paint scheme that’s unique to their...
November 12th, 2022 5115 views 0 likes
An End Of Bike SKU is used to organize sales receipts. Add the SKU in Ascend 1. Navigate to Database...
November 22nd, 2022 873 views 0 likes
Note: Always search for variations of the customer's name, including misspellings, before adding them. Getting started Add from a transaction:...
November 10th, 2022 7432 views 0 likes
If you accidentally select the wrong customer in a Sale, Layaway, Work Order, or Quote, you can easily find the...
November 10th, 2022 5688 views 0 likes
Start a sale for the customer as normal. On the Payments toolbar, click Account. If necessary, click the magnifying glass icon...
November 11th, 2022 4097 views 0 likes
Temporarily suspend a customer’s Purchase on Account privileges Suspending a customer’s account allows payments to be applied against their balance,...
November 11th, 2022 2959 views 0 likes
From the Ascend Desktop, select the View menu > Customer Tax Exceptions. On the toolbar, click Add. In the Description field, enter a meaningful explanation of the...
November 11th, 2022 4936 views 0 likes
There are a couple ways a tax rate can be changed in a sale, depending on how/why the rate is...
November 11th, 2022 5368 views 1 likes
Help your customers support World Bicycle Relief by offering the opportunity to add a donation toward a Buffalo Bicycle alongside...
November 11th, 2022 1147 views 0 likes
The TrekFest Summer Sale includes updated sale pricing.If you’re interested in highlighting these prices as promotions, download the current Price...
February 3rd, 2023 2749 views 1 likes
Red Barn Refresh is Trek’s all-new certified pre-owned bike program exclusively for Trek branded bikes in the United States. Use...
July 7th, 2023 1531 views 0 likes
If you are looking for a more in-depth walk through the Work Order Details screen, please check out our article,...
November 10th, 2022 8301 views 2 likes
Create a sale in Ascend Select the Sale icon on the Ascend desktop. A prompt to Select Customer pops up. Use the search...
November 10th, 2022 7465 views 7 likes
The Customer Panel is visible in the transaction screen. It's not only a great way to verify customer information, but...
September 12th, 2024 425 views 1 likes
Selling a Serialized Product Selling a serialized item in Ascend follows a similar process to a basic sale, with just...
September 17th, 2024 243 views 0 likes
Sometimes regular receipts don’t cut it. Whether you need the extra space, want to include more information, or simply prefer...
November 11th, 2022 5821 views 0 likes
You can easily reprint a transaction receipt in Ascend. Here are the two easiest ways that we’d recommend using to...
November 11th, 2022 5573 views 1 likes