Contact support

Written By Ascend knowledge base (Administrator)

Updated at October 11th, 2023

Photo of a bike shop employee on the phone with the Ascend logo over top of the photo

There are a few different ways to get in contact with us:

Submit a ticket online


You can submit your own support ticket by filling out the form in the link above. This form is a good place to start, since it gives you a great idea of what information we need from you to successfully dive into your problem with as little back and forth (or "telephone tag") as possible.

Call the support line

You can call us at:

  • US/CA: +1 (877) 875-8663
  • UK: +44 (0) 1908 360 150
  • IE: +353 (0) 12707814
  • AU: +61 (877) 875-8663

US/CA: The US and Canadian support team is available during the times listed below. Support hours may vary around holidays. 

  • Monday - Friday: 8:00 a.m. - 8:30 p.m. CST
  • Saturday: 8:30 a.m. - 8:30 p.m. CST
  • Sunday: 9:30 a.m. - 7:30p.m. CST 

Need help fast? Call us and choose one of these options to talk to a pro:

  • Press 1 for the next available support tech 
  • Press 2 for hardware, networking, or Meraki
  • Press 3 for Listen360, SmartEtailing (now Workstand), or Locally
  • Press 4 for Ascend HQ or multi-store features
  • Press 5 for vendor products, the cloud catalog, or promotions
  • Press 6 for bookkeeping
  • Press 7 for Sales
  • Press 8 for French 
  • Press 9 for Spanish 

Send us an email

You can also email us to submit a support ticket. We even have specific inboxes for the different teams (though we will always help you reach whoever you need to reach, no matter who gets the emails).

If you have a little more time, you can also contact us through our social media channels. You post publicly (where other retailers can also respond) or message our team directly on the Ascend Customer Network (ACN).

These messages may not be answered until the next business day.