You can now process Ascend Pay same day voids/refunds through the Ascend client app.
Starting with version 25.4, you can easily void/refund same day Ascend Pay payments right from the Ascend client app.
User Permission Required: Voids
Check out our article, Users - User Permissions for more details.
Process a Void/Refund
The transaction must be open in order to process the void through the Ascend client (version 25.4 or higher). To get started:
- Open the transaction (Layaway, Work Order, or same day Sale).
- Note: This is only available in Europe for an OPEN transaction on the same day.
- From the Ascend desktop click View > Layaways, Work Orders, or Sales.
- From within the transaction screen, single click on the Ascend Pay payment that you'd like to void.
- Click Remove in the payments toolbar or Right-click on the payment and select Remove.
- Click Yes to Continue with Void prompt.
- When the void is complete you will receive a prompt. Click OK to clear the prompt.
- The Voided Ascend Pay payment will display in Red.
KB25-013