Note: Klarna returns must be done on closed sale items. You are not able to do a refund on an open layaway. The customer just needs their receipt; if they don’t have it, start by reprinting the receipt for them. Article: Reprinting receipts 

1. Complete a return using either the Return button on the transaction toolbar or the Return icon on the Desktop.
2. On the Previous Sales Item dialog box, scan or enter the original transaction’s barcode.
3. Select the items being returned and click the Add button.
4. On the Initiate Klarna Refund prompt, click the Yes button.
5. On the Return Request Processed prompt, click the OK button.
6. On the Payments toolbar, click the Klarna button.
   
   Note: If you have a large number of payment types, you may need to click the >> button to view more types.
7. Complete the return as normal.

Additional Resources

Video: Introducing Klarna on Trek University

Video: Learn Klarna Demo Reel on Klarna's website

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