United States instructions
Klarna is a loan term financing option for customers that allows them to pay off their purchases over time.
Klarna is not a line of credit - the loan is specific to the individual sale. Any sale over $400 and up $15,000 can be financed with Klarna. There aren’t any hidden fees and your customers can choose which payment plan work best for them. Whether they’re stretching their budget to get the higher-end bike that they really want, or they didn’t know about all the gear and accessories they need in addition to the bike.
Klarna replaced the Trek Credit Card as of October 21st, 2021.
Get started with Klarna
- Set up your Klarna account
- Process a sale with a Klarna payment
- Return an item with a Klarna payment
Visit the Ascend Retailer Portal to download Klarna images to Add a custom image to the (Ingenico) payment terminal as an advertising tool.
Klarna merchant support - United States
- FAQs: https://www.klarna.com/us/business/merchant-support/
- Phone: (855) 955-2762
- Email: merchant.usa@klarna.com
- Chat: Available through the Merchant Portal (M-Th 8 AM-1 AM; F 6 AM-6 PM)
Klarna customer support - United States
- Website: https://www.klarna.com
- FAQs: https://www.klarna.com/us/customer-service/
- Klarna app: https://www.klarna.com/us/klarna-app/
- Phone: (844) 455-2762
- Email: customerservice@klarna.com
- Chat: Available through the Klarna mobile app
Canada instructions
Klarna is a financing option for customers that allows them to pay off their purchases over time.
Klarna is not a line of credit - the loan is specific to the individual sale. Any sale over $35 and up to $4,000 can be financed with Klarna. There aren’t any hidden fees and your customers can choose which payment plan work best for them. Whether they’re stretching their budget to get the higher-end bike that they really want, or they didn’t know about all the gear and accessories they need in addition to the bike…. Klarna is a great way to bridge that budget gap.
Get started with Klarna
- Set up your Klarna account
- Process a sale with a Klarna payment
- Return an item with a Klarna payment
Visit the Ascend Retailer Portal to download Klarna images to Add a custom image to the (Ingenico) payment terminal as an advertising tool.
Klarna merchant support - Canada
https://www.klarna.com/ca/business/merchant-support/
Phone: (833) 916-3550
Email: merchant.ca@klarna.com
Chat: Available through the Merchant Portal (M-Th 8 AM-1 AM; F 6 AM-6 PM)
Klarna customer support – Canada
Website: https://www.klarna.com
FAQs: https://www.klarna.com/ca/customer-service/
Klarna app: https://www.klarna.com/ca/klarna-app/
Phone: (833) 916-3555
Email: customerservice@klarna.com
Chat: Available through the Klarna mobile app
Additional resources
Video: Introducing Klarna on Trek University
Video: Learn Klarna Demo Reel on Klarna's website
KB22-056