Remove a Layaway with No Special Order

Removing a Layaway will add any products on the Layaway back into your active inventory.

Remove a Layaway with No Special Order and No Payment

1. From the Ascend desktop > Click View > Layaways.
2. Single click on the Layaway you'd like to remove.

3. Click on Sale Items and Payments in the middle toolbar to verify that is the product(s) you'd like to put back into inventory and no payment is listed under Payments.

4. Click Remove in the top toolbar.

5. Click Yes to the Remove Item prompt.

6. The Layaway will be Removed (Hidden) and the product(s) added back into inventory.

Remove a Layaway with No Special Order with a Payment

If you attempt to remove a Layaway (or Work Order) with a payment associated with it, you will receive warning prompt.

1. From the Ascend desktop > Click View > Layaways.
2. Double-click on the Layaway you'd like to open.

3. From the transaction screen, select Remove to remove the product(s) from the transaction. You will have to remove the product(s) individually.
   1. Note: While you can multi-select products and click Remove, it will only remove the last product within the select group of products.

4. Click Yes to the Remove Item prompt.

5. Once the product(s) are removed, Ascend will display the balance due back to the Customer.
6. Refund the customer in the appropriate manor.
7. Click Save to on the Payment Type prompt.

8. Click Save in the upper left-hand corner of the transaction screen.

9. Click Finish as a Sale on the Paid in Full Transaction prompt.

10. Click OK to the Change Due prompt.

Remove a Layaway with a Special Order

If you attempt to remove a Layaway (or Work Order) with a Special Order product associated with it, you will receive a warning prompt.

Remove a Layaway with a Special Order and No Payment

1. From the Ascend desktop > Click View > Layaways.
2. Double-click on the Layaway you'd like to open.

4. Single-click the product being removed.
5. Verify the Special Order status as this is important as it may add an extra step in the process.
   1. Received: The product has been received on the associated Purchase Order and removing it will add it back into inventory.
   2. On Order: The product has been added to an active Purchase Order. 
      1. Note: If the PO Status shows as submitted, you will remove it from the customer transaction and notify your buyer it is no longer a special order for the customer.
   3. Not Yet Ordered: The product has not been added to an active Purchase Order. 
      1. Note: Removing the product from the transaction will remove it from the Reorder/Special Order list for your buyer.

6. For Not Yet Ordered products, you will need to double-click the product and manually uncheck the Special Order box.
7. Click Save.

8. Highlight the product to be removed and click Remove from the toolbar.

9. Click Yes to the Remove Item prompt.

10. Click Save in the upper left-hand corner of the transaction screen.

11. From the Layaways folder, single-click the transaction and click Remove in the toolbar. This will Remove (Hide) the transaction in the Ascend database.

Remove a Layaway with a Special Order and Payment

1. Follow steps 1-9 of ‘Remove a Layaway with a Special Order and No Payment’.
2. Once the product(s) are removed, Ascend will display the balance due back to the Customer.
3. Refund the customer in the appropriate manor.
4. Click Save to on the Payment Type prompt.

5. Click Save in the upper left-hand corner of the transaction screen.

6. Click Finish as a Sale on the Paid in Full Transaction prompt.

7. Click OK to the Change Due prompt.