Ascend HQ - Enable Device Registration and PIN Login

Written By Kristina Florin (Collaborator)

Updated at September 15th, 2025

Device Registration keeps your Ascend HQ secure by registering devices before granting access. You control which devices are approved and can revoke access at any time.

PIN Login is an optional authentication method that lets you log into Ascend HQ using a code instead of entering your full username and password every time. Ideal for speed and convenience on secure devices.

Permissions Required for Admin use of Device Registration and PIN Login

  1. Device Management
  2. Reporting - Ascend HQ
 

Enable Device Registration

  1. Log into Ascend HQ.
  2. Management > Devices > Device Management.
  3. Toggle ON the Enable Device Registration for Login.

During initial enabling Device Registration, you will be prompted to enter the email address for the User(s) that can approve or deny Device Registration Requests.

Enter the email address(es) > Click Add > Click Save.

Update Email Settings for Device Registration Requests

If you would like to add or remove email addresses to approve or deny Device Registration Requests you can do so from Email Settings.

  1. Log into Ascend HQ.
  2. Management > Devices > Device Management.
  3. Click Email Settings.

  1. Click the red X to Remove an email account.
  2. Enter the email address and Click Add to add an email address.

FAQs for Device Management

Can all Users access Device Management? No. Only Users with the Device Management Permission.
Can a User be registered to multiple dealerships? No. Users can only be registered to one dealership at a time (for multi-store users, you will be registered to all locations within the dealership).
Does each device need to be approved separately? Yes.
Is Device registration mandatory for HQ access? Only when the toggle has been Enabled.

Enable PIN Login

  1. Log into Ascend HQ.
  2. Management > Devices > Device Management.
  3. Toggle ON the Pin Login Enabled.

FAQs for PIN Login

When can you use PIN Login?
  • After you've logged into Ascend HQ once using your Username and Password within the last 24 hours.
  • On devices that are registered and marked as trusted.
  • If your dealership has enabled the feature.
When is a PIN setup for a User? The PIN is setup when the User is created in User Management. The PIN is the same PIN/Password used in the Ascend Client.
What is the PIN character requirement? A minimum of four characters.

KB25-021