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Your Ascend desktop is your key to everything Ascend. The tiles are completely customizable, so you can create a layout...
November 11th, 2022 14107 views 22 likes
Note: These settings are a database setting and apply across all workstations at your location. From the Ascend Desktop, click...
November 11th, 2022 10989 views 0 likes
It's important to assign a name to each workstation in your shop so that they can be easily identified on...
November 11th, 2022 10628 views 0 likes
Computer security might not be something you think about a lot, but it's incredibly important. So let's go over some...
November 10th, 2022 14116 views 0 likes
Fast Login (also known as Force Login) is a feature that requires Users to log into Ascend when accessing certain...
November 11th, 2022 8904 views 0 likes
When a new Ascend version is available, you will receive a daily update prompt immediately on login. An alert also...
November 10th, 2022 16516 views 0 likes
Check Ascend requirements for hardware & peripherals to ensure your computer meets your needs for running Ascend. If your store’s...
November 10th, 2022 6966 views 0 likes
Software crashes can slow you down and frustrate customers. Here are our top five tips for keeping your hardware responsive...
July 18th, 2023 9807 views 0 likes
From the Ascend Desktop, select the View menu > Customer Tax Exceptions. On the toolbar, click Add. In the Description field, enter a meaningful explanation of the...
November 11th, 2022 10154 views 0 likes
E-bike batteries have a useable lifespan and at the end of that life, they need to be safely recycled. To...
November 11th, 2022 2793 views 0 likes
Ascend's Time Clock function allows managers to review and correct employees' logged work hours. Note: To use the time clock,...
November 12th, 2022 13552 views 0 likes
How do I configure my Windows® settings for Ascend? Windows® settings must be configured separately on each computer running Ascend....
November 10th, 2022 12309 views 0 likes
When you interact with a serialized item, Ascend is typically going to urge you to get that serial number in...
November 11th, 2022 9610 views 1 likes
Ascend includes the most common payment types by default. However, you may need additional payment types to account for your...
November 12th, 2022 20349 views 0 likes
The Ascend Retailer Portal hosted on ShareFile makes it easy for you to access vendor product spreadsheets, system drivers, and...
November 10th, 2022 14943 views 0 likes
Quickie buttons allow users to add multiple common labor items and/or components to a repair with just a single click....
November 11th, 2022 10637 views 0 likes
Settings & options First, click the Options tile and select the Sales and Returns topic. In the Work Orders section, click Scheduling and select By Time. Best...
November 10th, 2022 17354 views 3 likes
In Ascend Fall 2017, your store’s Spaces list automatically populated with all values from the Located field on incomplete repairs...
November 11th, 2022 10607 views 1 likes
Starting with Ascend Spring 2015, your store’s Status List automatically populated with all values from the Status field on incomplete...
November 11th, 2022 10640 views 0 likes
There are a couple ways a tax rate can be changed in a sale, depending on how/why the rate is...
November 11th, 2022 11850 views 1 likes
Ascend Basics: Sales Set home screen tiles Video: Meet the Ascend desktop Create a new customer profile Video: Create a...
October 5th, 2023 5834 views 8 likes
Discount Reasons allow you to track why your employees are adjusting prices outside of those automatically applied by Coupons or...
November 11th, 2022 9577 views 1 likes
Best practice: replace your equipment every three to five years. Best practice: purchase your equipment from Ascend. From the Ascend Desktop,...
November 10th, 2022 16745 views 1 likes
Multi-store retailers: If you share tax rates between locations, category flat taxes must be checked under Shared Tax Data in...
June 10th, 2025 473 views 0 likes
All barcodes are in the Retailer Portal on Ascend Sharefile in the US Downloads > Installers & Drivers folder. ...
November 11th, 2022 8734 views 0 likes
Depending on your location, you may need to use rounded payments in your transactions (for example, if your location doesn't...
November 11th, 2022 9771 views 0 likes
Product battery recycling compliance Learn how to stay compliant with battery recycling laws while supporting a cleaner planet. This guide...
January 14th, 2026 409 views 0 likes
If your server isn't connecting Sometimes, a network or power outage can cause your server PC to stop responding and...
November 12th, 2022 18656 views 0 likes
