Configuration - Add a Customer Tax Exception Reason

Written By Ascend knowledge base (Administrator)

Updated at July 16th, 2026

Table of Contents

Permissions Needed:

Taxation - Edit Customer Tax Exceptions: Allows users to configure Customer Tax Exceptions. These reasons can then be selected when a customer is granted a tax exception.

 

Add a Customer Tax Exception Reason

  1. From the Ascend Desktop, select the View menu > Customer Tax Exceptions.
  2. On the toolbar, click Add.
  3. In the Description field, enter a meaningful explanation of the exception reason (e.g. Non-profit agency).
  4. Check Requires Tax ID if a tax ID must be provided.
  5. Leave Hidden unchecked to activate the exception reason.
  6. Click Save.

Add the Exception Reason to Customer Record

KB22-130