Best practice: replace your equipment every three to five years
Best practice: purchase your equipment from Ascend
- From the Ascend Desktop, click the Order Supplies tile.
- Order online.
- Email sales@ascendrms.com.
- Call 877-875-8663, Option 3.
All purchases of new equipment are backed by the full manufacturer’s warranty, and we've got great financing options.
Computers
- Microsoft® Excel is required on at least one computer.
- Computer monitors must use a screen resolution of at least 1280 x 768.
- Your server computer should only be used for Ascend
Server (Database) Computer
If your store’s server requires replacement, you must schedule your upgrade with an Ascend Support technician (phone: 877-875-8663, Option 1/email: help@ascendrms.com). This process can take up to three hours, and Ascend cannot be used during this time. Please schedule at least one week in advance so that we can ensure we have adequate coverage to assist other retailers.
Required
Operating system | Processor | RAM | Hard drive |
---|---|---|---|
Windows® 11 Professional (64-bit) | 9th generation Intel i7 or newer | 16 GB | Dual 256 GB SSD (OS on one, database on the other) |
Workstation (Register) Computer
Required
Operating system | Processor | RAM | Hard drive |
---|---|---|---|
Windows® 10 Professional (64-bit) | 9th generation Intel i5 or newer | 8 GB | 256 GB SSD |
Certified Peripherals
Printers
Hardware Type | Supported Model(s) |
---|---|
Receipt Printer |
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Barcode Label Printer |
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Scanners
Hardware Type | Supported Model(s) |
---|---|
Corded Barcode Scanner |
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Cordless Barcode Scanner |
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Inventory Scanner |
Scanners must be purchased from Ascend to install the AscendScan software. |
Payment Processing
Hardware Type | Supported Model(s) |
---|---|
Cash Drawer |
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Payment Terminal |
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Customer Displays
See payment terminals (above).
Media
Hardware Type | Supported Model(s) |
---|---|
Internet Connection |
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SD Card |
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Receipt Paper |
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Barcode Labels |
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KB22-026