Prerequisites

Create an Ascend HQ Login

1. To create a login, your User record in Ascend needs the "Reporting - Ascend HQ" permission.
   
2. Once this permission is granted, verify the Email address in the User record is what you want to use to access Ascend HQ. If not, change it.
   
   (Multi-Store) Users with this permission will be able to see data from all locations where they are Active.
   
3. Go to https://hq.ascendrms.com. Bookmark this site.
4. Enter your Email address from step 2 in the Email field. If you're using a Gmail account, you can skip steps 5 and 6 and click the "Log in with Google" button.
5. In the Password field, enter a password of at least eight characters that includes a combination of capital letters, lowercase letters, and numbers.
6. Click the "Sign Up" button.
   
7. Congratulations, you now have access to Ascend HQ! Remember the password you created so you can access the site in the future via the Log In button.

Please note that you will not receive any account creation confirmation. But worry not - just make note of your login credentials and start enjoying the new metrics.

Additional resources

KB22-019