The HQ User Management Tool is available beginning March 4, 2025. Effective May 5, 2025, User Management will no longer be available in the Ascend client. After this date, it will be managed exclusively through Ascend HQ.
The User Management tool in Ascend HQ lets admins and authorized users easily manage who can access what. You can update user roles and permissions directly from Ascend HQ, without needing to use the Ascend client app.
Accessing User Management
Log into Ascend HQ with proper User Admin Credentials. To verify you have the correct credentials or want to view the new and modified User Permissions, click the links below.
Click here for help with User setup.
Click here for help with Roles & Permissions
Navigating User Management
Once logged into Ascend HQ, Select Management > Users.
There are two ways to display User search results: in a Card format or a Table format.
Card Format
View Details: In Card format, only 25 results can be displayed at a time.
Table Format
View Details: In Table format you can see all registered users, included their ID, name, role, status (Active / Inactive), and last login date.
Search and Filter
Quickly locate users by name, role, or locations using the Search Bar and Filters.
Search for a User by:
- Last Name, First Name
- Last Name
- First Name
- Phone
Location: If you are a multi-store retailer, you can filter by location. All locations are checked by default, you can check and uncheck locations.
Select Roles: Filter users by a specific role.
Click here for our article on Creating, Editing and Removing User Profiles through User Management
KB25-002