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Note: Before you can start working with your service center’s schedule, configure your scheduling rules ; see the Set up my...
November 10th, 2022 2741 views 0 likes
Settings & options First, click the Options tile and select the Sales and Returns topic. In the Work Orders section, click Scheduling and select By Time. If...
November 10th, 2022 2984 views 0 likes
Note: These settings apply across all workstations at your location. From the Ascend Desktop, click the Options tile and select Sales and Returns....
November 11th, 2022 1986 views 0 likes
Quickie buttons allow users to add multiple common labor items and/or components to a repair with just a single click....
November 11th, 2022 1782 views 0 likes
In Ascend Fall 2017, your store’s Spaces list automatically populated with all values from the Located field on incomplete repairs...
November 11th, 2022 1800 views 0 likes
Starting with Ascend Spring 2015, your store’s Status List automatically populated with all values from the Status field on incomplete...
November 11th, 2022 1821 views 0 likes
In order to record a multi-point inspection, you’ll need to enter a Serial Number for the customer’s repair item record. This will...
November 11th, 2022 1863 views 1 likes
When you interact with a serialized item, Ascend is typically going to urge you to get that serial number in...
November 11th, 2022 1648 views 0 likes
When a customer buys an item that needs to be assembled (e.g. a bike build), you’ll still want to create...
November 17th, 2022 2439 views 1 likes
To warranty a product from Trek, a specific setup is needed in Ascend. You will need to create and use:...
November 12th, 2022 3332 views 0 likes