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If you are looking for a more in-depth walk through the Work Order Details screen, please check out our article,...
November 10th, 2022 6890 views 1 likes
Customize the Service Center screen You can customize the Service Center screen based on individual User preferences. Note: User customizations...
November 10th, 2022 4875 views 0 likes
Settings & options First, click the Options tile and select the Sales and Returns topic. In the Work Orders section, click Scheduling and select By Time. If...
November 10th, 2022 5781 views 1 likes
Quickie buttons allow users to add multiple common labor items and/or components to a repair with just a single click....
November 11th, 2022 3473 views 0 likes
In Ascend Fall 2017, your store’s Spaces list automatically populated with all values from the Located field on incomplete repairs...
November 11th, 2022 3741 views 0 likes
Starting with Ascend Spring 2015, your store’s Status List automatically populated with all values from the Status field on incomplete...
November 11th, 2022 3892 views 0 likes
In order to record a multi-point inspection, you’ll need to enter a Serial Number for the customer’s repair item record. This will...
November 11th, 2022 3986 views 1 likes
When a customer buys an item that needs to be assembled (e.g. a bike build), you’ll still want to create...
November 17th, 2022 4100 views 1 likes
To warranty a product from Trek, a specific setup is needed in Ascend. You will need to create and use:...
November 12th, 2022 5732 views 0 likes
The Customer Panel is visible in the transaction screen. It's not only a great way to verify customer information, but...
September 12th, 2024 261 views 1 likes
If you are new to the Service Department, let's take a moment to walk you through the Work Order Details...
October 29th, 2024 87 views 0 likes