Please fill out the contact form below and we will reply as soon as possible.
If you are looking for a more in-depth walk through the Work Order Details screen, please check out our article,...
November 10th, 2022 20489 views 3 likes
If you are new to the Service Department, let's take a moment to walk you through the Work Order Details...
October 29th, 2024 2613 views 0 likes
California legislation (SB 1271) goes into effect Jan 1, 2025, which redefines class 3 e-bikes. In essence, a speed pedal-assist...
December 26th, 2024 1452 views 0 likes
Customize the Service Center screen You can customize the Service Center screen based on individual User preferences. Note: User customizations...
November 10th, 2022 14834 views 0 likes
Permissions Needed: Accessing and Creating the Technician Schedule: System Tools Accessing and Updating User Profiles: Users - Add / Edit...
November 10th, 2022 19358 views 3 likes
Quickie buttons allow users to add multiple common labor items and/or components to a repair with just a single click....
November 11th, 2022 11837 views 0 likes
In Ascend Fall 2017, your store’s Spaces list automatically populated with all values from the Located field on incomplete repairs...
November 11th, 2022 11808 views 1 likes
Starting with Ascend Spring 2015, your store’s Status List automatically populated with all values from the Status field on incomplete...
November 11th, 2022 11844 views 0 likes
In order to record a multi-point inspection, you’ll need to enter a Serial Number for the customer’s repair item record. This will...
November 11th, 2022 13870 views 4 likes
To warranty a product from Trek, a specific setup is needed in Ascend. You will need to create and use:...
November 12th, 2022 16769 views 0 likes
When a customer buys an item that needs to be assembled (e.g. a bike build), you’ll still want to create...
November 17th, 2022 12291 views 1 likes
The Customer Panel is visible in the transaction screen. It's not only a great way to verify customer information, but...
September 12th, 2024 2954 views 2 likes
